We pride ourselves on delivering exceptional customer service — not just in the quality of our containers, but in the speed and efficiency of our process. And recently, we had the perfect example of what that looks like in action.
A Flying Start: The Enquiry
It all began with a simple enquiry one morning. A customer reached out looking for a 20ft container. Without delay, our team responded, provided a quote straight away, and offered guidance on availability and options. No waiting around, no back-and-forth. Just immediate, helpful support.
On Site in 30 Minutes
Within half an hour, the customer was on-site at our depot. They had the freedom to hand-pick the container that suited their needs — a testament to the flexibility we offer every customer who wants to see the product first-hand. Our yard team assisted with the viewing, making sure everything was spot on.
Why Visit the Depot?
We always encourage customers to visit our depots when possible. It gives you the opportunity to inspect containers up close, ask questions, and make a confident, informed decision. Whether you’re after a brand-new unit or a quality used container, our knowledgeable team is on hand to offer expert advice and walk you through the available options.
Our depots are well-organised, easily accessible, and fully equipped to help make your selection process smooth and efficient. It’s all part of our commitment to giving customers full confidence in what they’re buying.
Loaded and On the Move
No sooner had the decision been made than the customer’s haulier arrived. With practiced efficiency, our team moved swiftly to load the container, secure it, and ensure everything was ready for safe transport. Within the hour, the container was on its way to its new home — all thanks to a seamless, coordinated effort between the customer, their haulier, and our responsive team.
Why Speed Matters
For many customers, time is critical. Whether it’s a container for on-site storage, shipping, or a conversion project, delays can be costly. That’s why we’ve built our processes around responsiveness and reliability. When customers need a fast turnaround, we don’t just say we can do it — we prove it.
This particular customer left satisfied, impressed, and ready to put their container to good use — and for us, that’s a win.
The Takeaway
From enquiry to loaded and out-the-gate in under an hour. It’s not just a story — it’s our standard. We make container buying as easy and efficient as possible, and our team is always ready to deliver.
Need a container quickly? Come and see us — visit our Darlington A66 depot and experience container speed the Parsons way.
